| Objective |
To secure a challenging position with a growing company where my business knowledge, information technology experience, project management and communications skills will be fully utilized and lead to career growth and add value to the company. |
| Summary |
- Results-oriented business professional with seven years in the financial services industry.
- Strong problem solving and analytical skills.
- Excellent leadership, communication, team building, strategic planning, and problem solving skills.
- Recognized for having the ability to develop customer-focused initiatives resulting in significantly higher customer satisfaction.
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| Experience |
Data Warehouse Technologist/Data Systems Analyst
AmeriCredit Financial Services Fort Worth, Texas 2004-present
- Created and maintained production and ad-hoc management reports. Ensured timeliness of all reports.
- Performed data load monitoring, analysis, and resolution.
- Developed and maintained Consumer and Dealer reports that tracked crucial metrics: (Collector Metrics, Loss Mitigation, Flash, NLR, Highside reports).
- Provided functional training and advice to end-users, including center analysts, with regards to Data Governance deliverables.
- Coordinated with other Corporate Governance teams to ensure information sharing.
- Ensured proper documentation was available on all standard processes that were created and maintained.
- Spearheaded project to develop Corporate Governance shared drive.
Business Systems Analyst-CRM
AmeriCredit Financial Services Fort Worth, Texas 2004-present
- Documented and flow-charted Sales Force/Marketing processes.
- Gathered requirements and performed functional gap analysis.
- Participated in application design, configuration, and module setup.
- Provided CRM production support, change management support, and problem resolution support.
- Developed and maintained reports (Discoverer, SQL, Cognos, and Access).
- Supported technical design review with IT.
- Developed test plans, test cases, and test scripts.
- Prepared key users for testing.
- Conducted usability and performance testing.
Loan Originations/Account Servicing Supervisor
AmeriCredit Financial Services Fort Worth, Texas 2004-present
- Maintained and applied current knowledge of state and federal regulatory requirements relating to motor vehicle retail installment contract documentation and lien perfection.
- Ensured maximum productivity of staff and reassigned resources and workload as needed in order to meet or exceed objectives.
- Analyzed problematic situations in high stress environments and applied company policies and procedures.
- Performed employee hiring and development, provided employee feedback, and facilitated annual performance review process.
- Created and maintained a positive workplace while enforcing staff’s compliance to company policies.
- Developed metrics to maximize use of call center technology.
- Improved mail handling functions within department.
- Decreased suspense list and lost payments; improved insurance repair check release process.
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| Education |
2002-Present Texas Wesleyan University Fort Worth, TX.
- MIS Degree scheduled completion Spring 2006
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| Training |
Successfully completed courses in Cisco Router Configuration, Oracle System Administration, Oracle Sales Online, Oracle Marketing Online, Oracle Discoverer Administration, Oracle Discoverer End Users, Oracle Collections, Oracle General Ledger, Oracle Receivables, and Java Script. |
| Qualifications |
- Strong knowledge of the Oracle E-Business Suite.
- Functional knowledge of HR, Financials, General Ledger and Partner/Alliances.
- Excellent written and oral communication skills, analytical skills, conceptualization and design and multi-tasking skills.
- Skilled in use of Microsoft Applications, especially Visio, MS Word, MS Excel, MS Access and MS Project.
- Versed in database design and querying. Able to create EUL for Oracle9i Discoverer.
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